Privacy Policy

Who we are

Our website address is: https://alanheaps.co.uk.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Whilst positive comments are always welcome it is inevitable that we may receive some negative comments. All customers have the right to complain or leave negative feedback. We strive for customer satisfaction and welcome all comments. However, comments that are abusive will not be published nor will negative comments from non customers. If you purchase items and are not happy your first port of call should always be to contact us to resolve any issues.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Contact made via our online contact form is stored in email servers via whichever email provider we use. No information sent via the contact form is stored online on this site or via any other third party service providers.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

We do not share your data with any third parties save where we may be legally obliged to prevent or assist in crime prevention.

Should you receive any information that third parties are using information from this site to contact or harass you in any way please tell us immediately. If we wish to contact you for sales / marketing / feedback  we will seek prior permission when or if you choose to register with us.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Your contact information is not passed to any third parties for any reason. (exceptions made for criminal or harassment behaviour)

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

We may from time to time receive information pertaining to security issues regarding email addresses or websites from third party security software installed on this site.

What automated decision making and/or profiling we do with user data

We currently have no automated decision making systems in place. Comments and customer registration are all vetted and approved manually.

Industry regulatory disclosure requirements